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If you experience connection problems with the An圜onnect client, such as disconnections or the inability to establish an initial connection, obtain these files: Disconnection or Inability to Establish Initial Connection Refer to An圜onnect: Corrupt Driver Database Issue in order to debug the driver issue.

Obtain a systeminfo file dump from a Command Prompt:.

It can take between two to five minutes for the file to complete. Note: After you type into this prompt, wait.

From a Command Prompt/DOS box, type this:.

The x.xxxx changes based on the version, such as, and yyyyyyyyyyyyyy is the date and time of the install. Obtain the most recent file for the version of the client you want to install.

The filename is in this format: anyconnect-win-x.x.xxxx-k9-install-yyyyyyyyyyyyyy.log. If this is an automatic upgrade, this log is in the temp directory of the system: \Documents and Settings\\Local Settings\Temp\ If this is an initial web deploy install, this log is located in the per-user temp directory. If you see errors in the setupapi log file, you can turn up verbosity to 0x2000FFFF. Note: Hidden folders must be made visible in order to see these files.

Disconnection or Inability to Establish Initial Connection.

Installation and Virtual Adapter Issues.

These sections address and provide solutions to the problems:

This typical troubleshooting scenario applies to applications that do not work through the Cisco An圜onnect VPN Client for end-users with Microsoft Windows-based computers. If your network is live, make sure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. The information in this document is based on a Cisco Adaptive Security Appliance (ASA) that runs Version 8.x. There are no specific requirements for this document. This document describes a troubleshooting scenario which applies to applications that do not work through the Cisco An圜onnect VPN Client.